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Service Design and Delivery (Service Science: Research and Innovations in the Service Eco) (Paperback)

Service Design and Delivery (Service Science: Research and Innovations in the Service Eco) Cover Image
By Mairi Macintyre (Editor), Glenn Parry (Editor), Jannis Angelis (Editor)
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Description

Understanding Services and the Customer Response.- Goods, Products and Services.- The IBM Story.- Rethinking Lean Service.- Transformations Path of the ICI Explosive Business.- Shifting from Production to Service to Experience-based Operations.- Complex Deployed Responsive Service.- A Multi-organisational Approach to Service Delivery.- Through Life Costing.- The Practitioner View.- Are You Being Served?

Product Details
ISBN: 9781461428565
ISBN-10: 1461428564
Publisher: Springer
Publication Date: May 28th, 2013
Pages: 170
Language: English
Series: Service Science: Research and Innovations in the Service Eco
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